Customer Service Specialist
About the Role
Part of our Membership Team, the Customer Service Specialist will develop relationships and engage with our key demographic – parents, guardians, schools and children – to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.
About the Membership Team
‘First impressions count’ have never been more important for our Membership Team. You’re often the first point of contact for families when contacting us about their child places on Kings Camps. They could be making a booking, enquiring about places they’ve booked online or simply wanting to know about what we do.
You are the voice of our members. A large part of the role is to listen to our members, seek feedback and ensure that their comments – good or not so good – are heard across the organisation.
About You
We’re looking for you to have 1 – 2 years experience in a customer service role, good at chatting (and listening!), high level of written communication with attention to detail, be a great team player, experience of compiling reports and data analysis and have an excellent level of digital and computing skills (e.g. Microsoft Office)
For someone to be successful with us, they need the ‘Kings Factor’ – energy, a passion for child development, inspiration and fun and be motivated by, and supportive of, the mission and values of the Kings Active Foundation. You must have eligibility to work in the UK.
Rewards and Benefits
If the above isn’t enough to tempt you to join us, here’s a few more things you may want to know.
- Where: Kings Active Foundation HQ (hybrid working with a mixture of office and home)
- Salary: £24,000+ per annum, DOE
- Working Hours: 37.5 hours per week (Mon-Fri) within 8am-6pm. Flexibility required to optimise maximum engagement (our work involves extended hours and weekend work at peak times of the year)
- Auto-enrolment company pension and employer contributions
- Holiday: 20 days plus statutory holidays, increasing to 25 days during length of service
- Additional discretionary holiday days
- Subsidised school holiday childcare provision (5-15 year olds)
- Secure, free onsite parking
- Report Directly to Membership Manager
- Monthly 1:1 development meetings
- Annual performance review
- Training & development opportunities
Does this sound like a team you’d like to be part of?
An office you’d like to work at? An organisation with a vision you sign-up to? Here’s how to start your journey to a career at Kings.
Application Process:
- Email your CV, along with a few words about why you’re a good fit with us to: recruitment.mailbox@kingsactive.org
- Deadline: 20th September 2024
The recruitment process consists of:
- Video screening call – an informal chat with one of our friendly team
- In-person interview – at our Sheffield HQ with a couple of our team. Details of the interview specific to the role will be provided in advance.
About Us
Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together.
We’re experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable and inspire others to deliver activity programmes.
We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.
Want to know more about the amazing organisation you’re interested in working for? Click here.
Other vacancies
Our work is seasonal and roles do become available throughout the year. If this role isn’t quite the right fit for you, you can check back on our Careers page for other opportunities.
Get in touch
To find out more about how we can work with you to deliver inspiring programmes, please get in touch.
